Officials in states like Pennsylvania, which has outsourced state government IT infrastructure since the late 1990s, say these strategies can cut operational costs and free up funds for public-policy priorities.
1. Assess the Need
Governments should take a good look at their current situation before deciding what to share or outsource
2. Measure Total Cost of Ownership
While considering how well an IT organization handles technology functions in-house, measure the total cost of ownership for operating hardware, software and services. These costs sometimes aren’t closely tracked by government agencies, but they’re critical to identifying what advantages would come from an outsourced solution.
3. Carefully Craft the Contract
In most cases, the relationship between a service provider and the service user comes down to a service-level agreement (SLA). It’s an all-important document that formally defines the service and how it will be delivered. If SLAs are not carefully crafted, problems could trip up an organization.
4. Get Everyone Onboard
When governments decide to outsource or share resources, it can be tough to get departments to go along.
5. Win Approval From the Top
In some cases, a CIO’s or vendor’s influence may not be enough to mediate a conflict or spur everyone’s agreement on outsourcing or sharing. A governor, mayor, agency director or other powerful public official may have to step in as the ultimate peacemaker.
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